51.   In any investigation involving a disputed claim, the ombudsman may:

   a.   Investigate whether the claims settlement was appropriate and in accordance with the contract;

   b.   Make the necessary inquiries and obtain such information as he deems necessary;

   c.   Hold a hearing on the disputed claim;

   d.   Inspect any books or records which are relevant to the claim;

   e.   Compel any person to produce at a specific time and place, by subpoena, any documents, books, records, papers, objects or other evidence which he believes may relate to a claim under investigation.

   L.1998,c.21,s.51.