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17: 48D-12 Complaint system, records. 17: 48D-12 Complaint system, records. 12. a. A dental plan organization shall establish and maintain a complaint system to provide reasonable procedures for the resolution of written complaints initiated by covered persons concerning dental plan services. The dental plan organization shall maintain records of all written complaints initiated by covered persons. b. The commissioner may examine the complaint system and if he determines that the system is not adequate he may require a revision of the complaint system. L.1979,c.478,s.12; amended 2005, c.38, s.10....
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